Payment issues can happen for several reasons. If your transaction was unsuccessful, please try the following steps:

Switch Your Network: Sometimes a restricted Wi-Fi or VPN can block payment gateways. Try switching to mobile data and refreshing the checkout page.

Change Payment Method: If your credit/debit card is declined, try another card or use alternative methods like PayPal or other available digital wallets.

Verify Funds & Limits: Ensure your account has sufficient balance and that your bank hasn't placed a "cross-border transaction" block on your card.

At JNR Stellarc, we embrace a minimalist and eco-friendly packaging philosophy. To ensure your device arrives in its most pristine and authentic condition, we currently ship all orders in our signature, secure official packaging. While we do not offer additional gift wrapping at this time, the sleek design of our JNR collection is crafted to deliver a premium unboxing experience right out of the box.

No, you can place an order as a guest. However, registering allows you to save your shipping details for a faster checkout and easily track your order history.

Yes—but only before dispatch. We process orders within 1-3 business days. If you need to update your address, contact us immediately via Email ([email protected]) with your Order Number. Once the package leaves our facility, the address cannot be modified.