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JNR STELLARC
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JNR Stellarc Shipping & Delivery FAQ
Do you offer free shipping?
Yes! We offer Free Shipping on all orders over $80.
For orders under this amount, a standard shipping fee will be calculated at checkout.
Where can I track my order?
Once shipped, you will receive a tracking number viaour website. You can monitor your package status directly through USPS,17TRACK,or Track123.
If you need further assistance, please contact our Customer Service team.
Do I need to show an ID or sign for my delivery?
No, your package does not require a signature or any ID for delivery. The courier will deliver your order to the address provided and leave it securely at your front door or in your mailbox.
What is your shipping time and location?
All orders are dispatched from our California warehouse within 24 hours (excluding weekends).
Within California: Typically delivered in 2 business days.
Other States (e.g. Texas, Wisconsin, etc.): Typically delivered in 5-10 days depending on the distance.
Important Note: We cannot deliver to Military Bases.
Looking for more details? > To learn more about our shipping zones, PACT Act compliance, and bulk order policies, please click here to read our full Shipping Policy.
What could cause a delay in my shipment?
While we strive for 24-hour dispatch, delays may occur in cases of incorrect/incomplete addresses or out-of-stock flavors.
Please double-check your shipping address during checkout to ensure accuracy. If any issues arise, our team will reach out via email—please monitor your inbox to avoid further delays.
Do you ship on weekends?
To ensure the safety and accuracy of every package, our fulfillment center operates from Monday to Friday. Orders placed during the weekend (Saturday and Sunday) will be processed and dispatched the following Monday