Shipping Policy

Shipping Policy

Thank you for choosing JNR Stellarc (jnrstellarc.com). As the only officially authorized JNR online store in the United States, we are committed to providing secure, compliant, and efficient delivery services across the nation. Below are the terms and conditions governing our shipping practices for both retail and wholesale orders.

1. SHIPPING COVERAGE

  • U.S. Nationwide Delivery: We offer shipping services to most states and regions across the United States.

  • Restricted Areas: Due to state-level regulations and the Prevent All Cigarette Trafficking (PACT) Act, we may be unable to ship to certain zip codes, cities, or states that prohibit the online sale of vaping products. We also cannot deliver to military addresses (APO/FPO). If your order is affected by these restrictions, our customer service team will contact you promptly.

2. RETAIL ORDER FULFILLMENT

To ensure your package arrives safely and swiftly, we utilize specialized logistics networks:

  • GOFO & USPS: We utilize GOFO’s professional logistics network combined with USPS (United States Postal Service) for final-mile delivery. This partnership ensures regulatory compliance and comprehensive regional coverage.

  • Processing Time: All retail orders are typically processed within 1-3 business days (excluding weekends and holidays).

  • Estimated Delivery: Once dispatched, standard shipping usually takes 5-10 business days.

3. TRACKING & CONFIRMATION

  • Tracking Number: Upon shipment, you will receive an automated email containing your Tracking Number.

  • Real-Time Tracking: You can monitor your package’s journey at any time by visiting https://www.track123.com/ and entering your tracking ID.

4. WHOLESALE & BULK ORDERS

For our distributors and commercial partners, we offer customized logistics solutions tailored to high-volume shipments:

  • Exclusive Logistics: For bulk cargo, we provide flexible commercial shipping channels and professional customs clearance.

  • Inquiries & Quotes: For details regarding delivery timelines, customs documentation, and bulk shipping discounts, please contact our business development team via WhatsApp. We will match you with the most efficient and cost-effective solution based on your location and volume.

5. TAXES & DUTIES

  • Sales Tax: In accordance with state and local laws, your order may be subject to state sales tax or specific vape-related taxes. These will be calculated automatically at checkout.

  • Customs Duties: JNR Stellarc handles import clearance for the vast majority of retail orders, ensuring that individual customers do not have to deal with complex customs procedures.

6. SHIPPING DISCREPANCIES & ISSUES

  • Address Accuracy: Please ensure your shipping address is correct. JNR Stellarc is not responsible for packages returned due to incorrect address information provided by the customer. Re-shipping fees will apply.

  • Lost or Damaged Packages: If your package is damaged during transit or if tracking shows "Delivered" but you have not received it, please contact us within 48 hours at service@jnrstellarc.com.

7. CONTACT INFORMATION

For any shipping-related inquiries, please reach out to us: